Transforming E-Commerce with Seamless SAP Integration: A Case Study with Enerven and SA Power Networks

James Stobie & Enerven? Not poles apart.

ENERVEN

The Mission

Develop a new e-commerce solution with seamless integration across all touchpoints, from customer interactions to warehouse operations and backend systems. The existing system was inadequate for these complex demands, necessitating a robust upgrade.

The Outcome

Plastyk collaborated closely with the teams at Enerven and SA Power Networks to craft a detailed service blueprint. This blueprint served as the foundation for organising and optimising business resources, resulting in a tightly integrated B2B e-commerce system. The entire online purchasing process was streamlined and seamlessly integrated into their chosen enterprise management software, SAP.

The Impact

By leveraging customer journey maps, Plastyk gained valuable insights that, combined with comprehensive user testing, informed the design of a more intuitive user experience. The new system led to an increase in sales and significantly reduced the time required for website administration, delivering both efficiency and enhanced customer satisfaction.